AdeptRx Privacy Policy

Last Updated: April 10, 2025

This Privacy Policy (“Privacy Policy”) describes how Adept Physiology LLC d/b/a AdeptRx, and/or our owners and affiliates (collectively “Company,” “our,” “we,” or “us”), collect, use, disclose, and protect information you provide through the AdeptRx website located at AdeptRx.org (together, the “Site”).

This Privacy Policy applies only to information collected in connection with your use of the Site. It does not apply to any other offerings, products, or services. If you do not want us to collect, use, or disclose information about you and your use of the Site as described in this Privacy Policy, then you should not use the Site. By using the Site, you are accepting the practices set out in this Privacy Policy and our Terms & Conditions.

If you are a resident of California, please see our California Privacy Notice available below.

About the Site

The Site gathers several types of information from and about users, including health service preferences, treatment eligibility information, geographic location, and user activity. Among other things, this allows AdeptRx to:

  • Assess treatment eligibility and manage subscription programs.

  • Display information and pricing regarding treatment plans and related services.

  • Provide access to secure forms and intake processes.

  • Deliver updates, documents, and communications required for program enrollment.

Categories of Information We Collect

We collect information from and about you to provide our services and personalize your experience on the Site. Depending on how you interact with the Site, we may collect:

  • Treatment and health information you submit through intake or eligibility forms.

  • Transaction information related to purchases, subscriptions, and plan enrollment.

  • Geographic location information such as zip code, region, city, or device-based location (only if permission is granted).

  • User preferences and interactions with Site features.

  • Technical data such as device type, operating system, IP address, and metadata.

  • Automatic analytics (e.g., via cookies or third-party tools like Google Analytics).

We may also collect information you provide directly to us outside of the Site (for example, by email or customer support request).

How We Use the Information We Collect

Information we collect may be used for the following purposes:

  • Operating and improving the Site.

  • Providing treatment eligibility assessments, subscription services, and program features.

  • Customizing your user experience with tailored recommendations.

  • Performing analytics, quality control, and service development.

  • Delivering account management, client service, and technical support.

  • Sending required program notices or marketing communications (with opt-out options).

  • Detecting and preventing fraud, misuse, or legal violations.

  • Compiling de-identified or aggregated data for lawful analysis.

How We Share Information

Your information may be disclosed to:

  • Providers, pharmacies, and partners who help us deliver services.

  • Business partners who may share relevant communications (with opt-out available).

  • Transactional partners in the event of a merger, sale, or reorganization.

  • Service providers who support our Site or operations under confidentiality obligations.

  • Legal authorities if required to comply with law or protect rights/safety.

We may also share de-identified or aggregated information that does not identify you.

Information Security

We use industry-standard safeguards, including SSL encryption, to protect personal information transmitted through our Site. However, no system is 100% secure, and we cannot guarantee absolute security of information transmitted over the Internet or wireless networks.

Your Choices

  • You may opt out of marketing communications by using the unsubscribe link in our emails or contacting us at support@adeptrx.org.

  • Certain service-related messages are required and cannot be opted out of.

  • The Site does not currently respond to browser “Do Not Track” signals.

Information About Minors

The Site is intended for adults only. We do not knowingly collect information from individuals under the age of 18. If you become aware that a minor has provided us with information, please contact us immediately.

California Residents

If you are a California resident, you may request information about how and to whom we disclose certain categories of personal information once per calendar year. Please email support@adeptrx.org to make such a request.

Cookies and Similar Tools

We use cookies, web beacons, and similar technologies to improve your Site experience, analyze traffic, and store preferences. You may disable cookies in your browser, but some Site features may not function properly if you do.

Retention

We retain personal information as permitted by law and consistent with our record retention policies. You may request deletion by contacting support@adeptrx.org. We will also retain data as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

Access from Outside the U.S.

If you access the Site from outside the United States, you understand that personal information will be transferred to, stored in, and processed in the United States, which may not have the same protections as your jurisdiction.

Changes and Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date revised. Your continued use of the Site constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

AdeptRx — Privacy & Compliance
Email: support@adeptrx.org
Mail: Adept Physiology LLC / AdeptRx
530 Schoolhouse Road, Suite G
Hockessin, DE 19707